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Lets discuss JPG, EMB files and
digitizing. In order to create a screen print or digitized file
we require a very clear JPG around the size of 640 x 480 px. You
will find this size when you place your mouse cursor over the
JPG file in your C:\Documents and Settings\Administrator\My
Documents\My Pictures. If you have purchased an embroidered
product from some other vendor you paid a set up dollar amount
for that digitizing. They may have folded that into the over all
price but that is a cost of setting up that order. That file
belongs to you and they should have forwarded that file to you.
Also, there are specific thread part #'s which are critical to
creating the embroidery with the correct colors.
If that did not happen, then you could request that file/information from
them. This would save you additional charges from us to have to
replicate that digitized file. We would be willing to contact
that original supplier via a three way call with you to acquire
that file via email attachment.
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