Lets discuss JPG, EMB files and
digitizing. In order to create a screen print or digitized file
we require a very clear JPG around the size of 640 x 480 px. You
will find this size when you place your mouse cursor over the
JPG file in your C:\Documents and Settings\Administrator\My
Documents\My Pictures. If you have purchased an embroidered
product from some other vendor you paid a set up dollar amount
for that digitizing. They may have folded that into the over all
price but that is a cost of setting up that order. That file
belongs to you and they should have forwarded that file to you.
Also, all threads have a specific brand name and part #. There
are some industry standards for that. The your original
embroidery supplier should give you that information.
If that did not happen, then you could request that file from
them. This would save you additional charges from us to have to
replicate that digitized file and make it less likely that we
might choose the wrong thread color. For screen printing, we
need the original vector format or PS file in Photoshop with
layers. We would be willing to contact
that original supplier via a three way call with you to acquire
that file via email attachment.